Shipping policy

At iHeart, we’re committed to delivering your order quickly, securely, and with full transparency. Below is everything you need to know about how we process and ship your order, including timelines, carriers, costs, and customs duty policies.

🚚 Order Processing

Orders are typically processed within 1–2 business days.
Once your order has shipped, you will receive a confirmation email with tracking information.

Orders placed on weekends or holidays will be processed on the next business day.

🌍 Shipping Origin & Carriers

All orders are shipped from our warehouse in Canada using:

UPS
Canada Post

⏱ Estimated Delivery Times

Destination	Estimated Delivery Time
Within Canada	2–5 business days
USA	3–7 business days
International	7–15 business days

Delivery times may vary due to destination, carrier, customs, and weather conditions.

💵 Shipping Costs

Shipping rates are calculated at checkout based on your shipping address and package weight.

Occasionally, we offer free or discounted shipping promotions. Subscribe to our newsletter to stay updated.

🛃 Duties, Taxes & Import Charges (International Orders)

Please note: Import duties, taxes, and any additional charges are not included in the product price or shipping fees.

By placing an international order, you acknowledge:

All customs duties, taxes, or local charges are the responsibility of the recipient (you).
iHeart has no control over these charges and cannot estimate what they will be.
If you do not agree with the duty charges, please contact the carrier (UPS or Canada Post) directly.
Check with your local customs office for accurate charge estimates prior to placing an order.
iHeart is not liable for any customs charges and will not refund or cover these costs.
If duties/taxes are unpaid and your package is returned, we will refund your order minus the original shipping cost and any return fees.

📦 Delivery Issues

If your order is marked as delivered but you haven't received it:

Please check all possible delivery locations and with neighbors.
Then contact the shipping carrier (UPS or Canada Post) to start an investigation.

If your package is damaged or the contents are defective, please email support@goiheart.com with photos within 5 days of delivery.

🔄 Returns Due to Non-Payment of Duties

If you refuse to pay customs duties or import taxes and your order is returned to us:

We will refund your order minus the original shipping fee
Additional return shipping or handling fees may also be deducted